You can view your sales receipt by logging into your account on our website or app. Once logged in, go to 'Order History' or 'My Purchases'—your receipt will be available there as a digital copy. We also sent a confirmation email with the receipt attached shortly after your order; you can check your inbox (or spam folder) for that too.

• Online returns: Visit our website’s 'Returns Center' to initiate the process. You’ll get a prepaid return label, and once we receive the item, your refund will be issued within [5 business days].

While many out-of-stock items are restocked regularly, some may be discontinued or limited editions and won’t return. For the item you’re interested in, our team is checking availability—we’ll update the product page with a restock status within [1-2 business days]. You can also contact our customer service with the product ID, and we’ll be happy to share more details!

Check order details: Usually, after placing an order on the platform, you can log in to your account, go to the "Order History" or "My Orders" page, find the corresponding order, and click to enter the order details page. There is often an option like "View Logistics" or "Logistics Information". After clicking, the logistics information page will display the shipping address, including the sender's name, detailed address, zip code, and phone number.